We are dedicated to getting your order to you safely, efficiently, and on time. This policy details how we handle our shipping and freight process to ensure a seamless experience from checkout to final delivery. Please review these guidelines carefully before finalizing your purchase.
1. Shipping Zones and Destinations
We proudly ship throughout the United States and offer select international delivery. If your specific region or country is not available as an option during checkout, we unfortunately cannot accommodate shipments to that location at this time.
2. Shipping Methods and Timelines
2.1. Shipping Methods
We partner with trusted, top-tier parcel and freight carriers to ensure your items arrive safely. Depending on the size of your order (e.g., small accessories vs. full-size golf carts), available options may include standard ground shipping, expedited delivery, or specialized enclosed/open freight transport.
2.2. Shipping Timelines
Estimated delivery windows are calculated based on your destination, chosen shipping method, and current inventory levels. While we provide an estimated delivery date upon order confirmation, please understand that external factors beyond our control—such as severe weather, freight scheduling, or carrier disruptions—can occasionally cause delays. We will proactively communicate with you regarding any significant changes to your delivery schedule.
3. Order Processing Time
Our team works diligently to prepare your order for dispatch. Standard orders are typically processed and handed over to the carrier within 1 to 3 business days following payment verification. Please note that processing times for large vehicles or custom builds may require additional time.
4. Shipping Costs
Freight and shipping rates are calculated dynamically based on the destination, selected delivery speed, and the overall weight and dimensions of your shipment. You will see the exact, finalized shipping cost clearly itemized at checkout before you submit your payment, ensuring complete transparency with no hidden fees.
5. Order Tracking
As soon as your order leaves our facility, we will send a shipping confirmation email containing your unique tracking number or freight PRO number and a direct link to the carrier’s tracking portal. Please allow 24 to 48 hours for the carrier’s system to register the initial tracking updates after dispatch.
6. Shipping Restrictions
Due to size, weight, or regional regulations, certain items or vehicles may face shipping limitations. If any part of your order is restricted from being delivered to your address, our team will reach out to you immediately to discuss alternative solutions, order modifications, or a full cancellation.
7. Undeliverable Packages
It is the customer’s responsibility to provide a complete and accurate delivery address, including any necessary gate codes or delivery instructions for large vehicles. If a shipment is returned to us due to an incorrect address, failed delivery attempts, or an unclaimed package, we will contact you to arrange a reshipment. Please be aware that any additional shipping or freight fees incurred for resending the package will be the customer’s responsibility.
8. Customs and Import Duties
For all international orders, the recipient is solely responsible for any customs fees, import taxes, or brokerage charges assessed by their local government. These costs are not included in our product pricing or shipping fees. We strongly advise checking with your local customs office prior to ordering.
9. Contact Us
If you have any questions about your shipment or need assistance with your order, our customer support team is here to help.
Golf Carts Warehouse
Location: 212 7th St SE, Washington, DC 20003, USA
Email: info@golfcartswarehouse.com
Hours: Monday – Friday, 10:00 AM – 10:00 PM